At COMAPA we operate under the highest standards of integrity and transparency, fostering a culture of accountability and honesty across all of our operations.
Here you can review and download the documents that govern our corporate conduct. Compliance is mandatory for employees, directors, suppliers and business partners.
If you become aware of conduct that may breach these policies, you can report it confidentially. Every report is handled with discretion and without retaliation.
1. Who we are
This website is operated by Turismo Comapa Ltda., a travel agency based at Magallanes 990-E, Punta Arenas, Chile, registered with the Chilean National Tourism Service (SERNATUR). In these terms we refer to it as Comapa.
2. Prices and availability
Prices shown on this website are indicative and subject to confirmation. The final price of each service is confirmed when a formal quotation is issued and becomes binding once payment has been received.
Comapa reserves the right to correct obvious publication, typographical or rate-loading errors, informing the customer before any booking is confirmed. A price published in error does not constitute a binding offer.
Prices shown in foreign currency are an indicative conversion of the Chilean peso value and may vary according to the exchange rate applicable at the time of payment.
Availability is confirmed at the time of booking. The fact that a service appears on this website does not guarantee space on a given date.
3. Bookings and payment
A booking is concluded when Comapa confirms availability and price in writing and the customer makes the corresponding payment. Until confirmation and payment take place, no contract exists.
Comapa acts as an intermediary between the passenger and the operators providing each service, and booked services must therefore be paid in advance.
Credit card details are not stored on our servers and are used solely at the time of payment.
4. Cancellations
Transfers, excursions and guide services: free of charge up to 7 days before the date of the service. Within the 7 days prior, 100% of the value applies.
Services for cruise passengers: free of charge up to 15 days before.
Sailings and air transport operated by third parties are governed by each operator’s cancellation policy, which is provided at the time of booking.
5. Changes due to weather or operational conditions
Weather conditions in Patagonia are highly variable. Comapa or the relevant operator may modify itineraries, timings or routes, or suspend a service, where passenger safety requires it.
If a service is suspended on these grounds before it begins, we will offer rescheduling or a refund of the amount paid. If it is suspended once under way, each case will be assessed according to the costs already incurred.
6. Wildlife and landscape viewing
Activities involving wildlife viewing take place in nature reserves where animals move freely. Sightings cannot be guaranteed and do not give rise to a right to a refund.
The same applies to natural phenomena such as ice calving or the visibility of glaciers and peaks, which depend on conditions at the time.
7. Passenger responsibilities
Passengers are responsible for arriving punctually at the stated place and time, holding valid travel documentation, disclosing any health or mobility conditions that may affect their participation, and following the guide’s instructions throughout the activity.
Failure to appear at the agreed time does not give rise to a right to a refund.
8. Services entering Argentine territory
Some of our services cross into Argentina, including excursions to Perito Moreno and transfers to RÃo Gallegos, El Calafate, RÃo Grande and Ushuaia.
Argentina requires non-resident foreign travellers to hold valid health or travel assistance insurance covering their entire stay, and to submit a sworn declaration stating the purpose of their trip. Without that cover, the immigration authorities may refuse entry to the country.
Care in Argentine public health facilities is not free of charge for foreign visitors, except in cases of risk to life or of serious and irreversible harm.
We recommend arranging travel assistance insurance before departure. Comapa accepts no responsibility for refusal of entry into Argentina or for uncovered medical expenses.
9. Insurance
Comapa does not sell travel insurance. We recommend that all our passengers take out cover including medical assistance, cancellation and baggage.
10. Refunds
Any refunds due will be made by the same method used for payment.
If the booking was made through a travel agency or operator, the refund must be arranged with that agency and not directly with Comapa.
11. Intellectual property
All rights in this website and its contents belong to Turismo Comapa Ltda. or to the companies that have authorised their use.
12. Data protection
The processing of personal data is governed by our Privacy Policy.
13. Governing law
These terms are governed by Chilean law. Nothing in them limits the rights granted to consumers by Chilean Law 19.496 on Consumer Protection.
14. Amendments
Comapa may amend these terms. The version applicable to each booking is the one in force at the time the booking is confirmed.
Last updated: 01/09/2026
